Contact Us

By Email

  • Order Status

  • General Questions or Comments about VideoETA
    • If you have feedback about how the site is working or general questions, please contact us at
  • Return Inquiries
    • If you need to return an item that was damaged, defective, or erroneously shipped, or if you have changed your mind, please use the online tool available to request a return in your order history screen.  If you need further assistance or wish to check on the status of your return, please contact us at

By Telephone

  • Order Status or Return Inquiries
    • 1-800-232-4186 Monday - Friday 8:00AM - 5:00PM CST
    • Please note that this is an Order Status or Returns only phone number and the associates that you speak to are not trained to reply to any general concerns or comments.  If you would like to offer your input or have a question about a feature or would like to voice a concern, please e-mail our technical support team at