Return Information

Returns Policy – Below

Damaged, Defective, or Erroneously Shipped Product:

  • If you have received damaged, defective, or erroneously shipped merchandise, please visit the returns request area on VideoETA.com or call Customer Service at (800) 232-4186, to request a Return Merchandise Authorization number.  You must ship the item(s) back to us within 30 days of invoice to be eligible for an exchange of the same item.

Unopened, Resalable Condition Product:

  • If you have changed your mind and do not wish to keep your product, please visit the returns request area on VideoETA.com or call Customer Service at (800) 232-4186, to request a Return Merchandise Authorization number and ship the product back to us within 30 days of invoice to receive a refund to your credit card.  VideoETA will ONLY accept returns of UNOPENED merchandise in perfect resalable condition for a credit card refund. Original shipping and handling charges cannot be refunded. 


How to Return a Product

1. Sign In

Sign in to your account.

Sign In

2. Find your order

Find the Order ID on your order history page and select Request Return for the product you wish to return. Complete the Return request by selecting the item or items you are returning and select both the condition and reason for the return and submit the request.

View your order history

3. Generate & print return label

If your purchase was still within 30-day return window, you will be able to print a return label. Some restrictions apply.

Print return label

4. Ready return package

Prepare the package for return shipping. Include a copy of your invoice inside the package and put the return label on the top of the box or envelope.

5. Mail it to us

Mail your package to us using only the label that we provided to print. This is important so that your package may be tracked and the Return Authorization Number will be available to our receiving warehouse. Failure to send the package back any other way could result in your refund or exchange being delayed or canceled.

6. Get you money back

Once we receive your package, we will inspect the item and refund your money if it is in perfect resalable condition, otherwise, we will issue an exchange. In the case that the item you wish to exchange is no longer available and you are still in the 30-day return window, we will refund your money. It's that easy.